GOSHEN, N.Y. (Oct 20, 2016)—Access Physical Therapy & Wellness acknowledged the hard work and dedication of their customer service employees with a “breakfast and learn” gathering at the Harness Racing Museum in Goshen on Oct. 6.

The event was part of the annual customer service week and was attended by Access’ customer service specialists and their billing team. Customer Service Champion awards were presented to Catherine Lewis, customer service specialist and physician and community liaison, and Patricia Thaw, medical biller, for excellence in their respective departments.

Based in Campbell Hall, the company has more than 40 customer service employees in several counties. Employees from Montgomery, Goshen, Monroe, Chester, Port Jervis and other area Access locations got better acquainted with one another over breakfast, reviewed company policies and learned about new procedures.

“The theme of this year’s Customer Service Week was ‘service champions,’” said Stephanie Montanya, customer service training and development coordinator. “We gave out customer service awards to team members with consistent upbeat attitudes, who go above and beyond expectations, and to those who shine with positivity throughout the year.”

Notable speakers included Janet Albanese, director of revenue, integrity and compliance, who gave a presentation on HIPAA compliance; Montanya, customer service training and development coordinator who made a presentation on customer service and reviewed procedure updates; Darlene Casey, training and development coordinator, who presented on insurance and procedure updates; Monica Locascio, medical billing supervisor, who talked about the billing cycle; and Ashley Kurtz, director of operations, who discussed business development and patient touchpoints.

Access provides services for orthopedic injuries, back and neck pain, balance problems and dizziness, difficulty walking, headaches, TMJ, and various neurological conditions. Hours of operation are 7 a.m. to 8 p.m. on Monday through Friday, and 8 a.m. to noon on Saturdays.

For more information on Access Physical Therapy & Wellness, call (845) 636-4344 or visit https://accessptw.com.


Access Physical Therapy & Wellness is a 100% therapist owned organization providing quality physical therapy, occupational therapy and speech therapy services in clinics located across New York’s Hudson Valley, in Pennsylvania, and in North Carolina. For more information, please visit https://www.accessptw.com.